Note: To everyone who drives, get out your OWNER's MANUAL for heaven's sakes, and get to know it. Study your service schedule and follow it. Drivers, make sure you discuss EXACTLY what you want with servicers when you show up...have a list. Talk it over with your servicer before you leave your key. Now, onto the review!History:First time I visited was 2007 and Tim was running the shop as head honcho. The honestly, quality, and kindness of Tim himself has not changed, and as of April 2011, Tim is still a fixture in the shop. He is patient, he explains things, and he is still wonderful. Present: An adventure !DAY 1: 2011. I called and got a 60k service appointment for the next day. This is good. I went in and showed them my list of needs, per my HandyDandy Booklet from the dealer which Honda gave me when I bought my car. I always have my booklet stamped and signed for major services, and instruct the provider to please write in how much brake pad I have left, tire tread, etc. The purpose: the booklet summarizes what you need at each interval, which corresponds to the Owner's Manual. New guy, Paul S., told me to come back and all would be taken care of. However, something was lost in communication. Despite the list. : Two services on the list 1:change brake fluid in reservoir, 2:clean and grease battery terminals, weren't done. Now, they don't have a dot on manual under 60k, but they were on MY list from the booklet, and those were the services I came in for. And you know what? There was corrosion on my battery terminals, and my brake fluid wasn't clear anymore, it was going brown. They needed TLC. Took car home, but later looked to my print out to see it was short those couple services. And I thought I heard new sounds emerging from my steed. Day 1 end: SADNESS.DAY 2:Returned in the morning to ask them to complete my list of services, and to examine my car for a sound. They pointed out that what I wanted was not on the 60k dot list per my manufacturer. Yes, they are correct, sure. But I pointed out it was on the list of my booklet, and that was what I wanted when I walked in. They obliged, and in fact, UPGRADED it! Not only was the fluid in the brake reservoir changed, but the system was flushed out! THANK YOU. Better still, I told them about the sound...a tumbling noise, soft rattle I was hearing at acceleration. Turn a bottle of vitamin pills upside down, slowly. That's the sound! They 1 cleaned my battery, 2 changed ALL the brake fluid in the system, and 3 took the time to put the car through its paces, and look it over for anything loose and check for debris in the air filters. PS - After finding nothing, I'm thinking it could have been change in my glove box...going to listen carefully for the next few days. And Day 2, no additional charges for the upgraded work and the look-seedrive testing. Day 2 end: HAPPY CUSTOMER!! D